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PRE-SALES

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AFTER-SALES

If you have need any help about the After-Sales issues, please contact us.

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Best Seller Items

Nello Twin-Fan Pet Dryer

Nello Twin-Fan Pet Dryer

Nello Twin-Fan Pet Dryer - Gray

Only the Best Care for Your Best Friend: NELLO TWIN-FAN PET DRYER Introducing CUCKOO's brand new pet line!Featuring products that will make the life of a pet owner even more enjoyable and convenient than it already is while never sacrificing style or functionality! Our...

$799.00; ~~$999.00~~; $799.00
Unit price: per

Rental Starting at $27.99

gray Gray

NANO+ TN100 Water Purifier

NANO+ TN100 Water Purifier

NANO+ TN100 Water Purifier - Silver

Hotter & Cleaner Than Ever Before, Best Water Purifier for Home : NANO+ TN100 Enjoy deep, rich flavors with CUCKOO's convenient 100°C boiling water function!CUCKOO's TN100 Water Purifier dispenses hot water that's 15°C hotter than previous water purifiers. 6 different temperature settings to make baby...

$1,279.00; ~~$1,599.00~~; $1,279.00
Unit price: per

Rental Starting at $33.99

silver Silver
dark-silver Dark Silver

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Nano+ Metallic Slim Water Purifier

Nano+ Metallic Slim Water Purifier

Nano+ Metallic Slim Water Purifier - Peach Gold

Hot, Cold, Room Temperature Water. All-In-One Slim Direct-Flow Best Water Purifier for Home : NANO+ METALLIC SLIM Enjoy CUCKOO's slim design, hot/cold/room temperature dispensing, and electrolysis cleaning technology, all in one unit. The Nano+ Metallic Slim fits into tight countertop spaces & complements all...

$1,199.00; ~~$1,499.00~~; $1,199.00
Unit price: per

Rental Starting at $32.99

peach-gold Peach Gold
titan-silver Titan Silver

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Tower MAX Air Purifier

Tower MAX Air Purifier

Tower MAX Air Purifier

360-Degree Automatic Air Analysis & Purification: TOWER MAX AIR PURIFIER CUCKOO provides powerful, efficient air purification by utilizing 8,200 air purification pores.360-degree surround air intake allows for more efficient air purification compared to traditional front & back air purification systems. 8,200 air filtration pores...

$719.00; ~~$899.00~~; $719.00
Unit price: per

Rental Starting at $25.99

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RO Under-Sink Water Purifier

RO Under-Sink Water Purifier

RO Under-Sink Water Purifier

The Smartest Way to Enhance Your Kitchen: Reverse Osmosis Under-SinkCUCKOO's smart & compact under-sink design maximizes the use of your countertop space.Using only water & air pressure, CUCKOO's Reverse Osmosis Under-Sink saves energy and minimizes carbon emissions. Enjoy on-demand filtered room temperature water all...

$559.00; ~~$699.00~~; $559.00
Unit price: per

Rental Starting at $18.99

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Bidet Support

Below you'll find some of the most common questions our customers have about using our products.
If you have any other questions, please feel free to email us at hq@cuckoorental.com

Bidet

Filter Replacement Instructional Video

Filter Replacement Manual

All

Need professional help?

Need help from a CUCKOO expert with installation, filter replacement, after-sales support, and more?

Customer Service
Tel: (888) 700-0425
Email: hq@cuckoorental.com

Bidet FAQ

How do I clean the nozzle?

Press the Nozzle Clean Button to expose the nozzle. Then, take a toothbrush & a cleaning agent (toothpaste, vinegar, etc.) and brush the nozzle. It is recommended to brush the nozzle regularly for an even more hygienic experience.

My CUCKOO bidet is not operating.

Check if the unit has been switched on and properly plugged in. Check if there is a blackout or if the circuit breaker is down.

The water pressure is too weak.

Check if the water pressure on the bidet is set to “Low”. If it is, change it to a higher power setting. Also, check if the filter replacement period has passed, as low water pressure may be caused by an old filter.

Didn't find a satisfactory answer? Contact US

User Manual

Instant Heating Premium Bidet

Filter Replacement
Instructional Video

Instant Heating Premium Bidet

Filter Replacement Manual

Instant Heating Premium Bidet

Filter Replacement Manual

Thank you for visiting and shopping at cuckoorental.com.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Shipment Processing Time

All orders are processed within 1-4 business days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates

For orders sent to the contiguous United States and with a total lower than $99, there will be a $5 - $25 shipping fee dependent on the weight of the product(s).

For orders with a total more than $99 and/or being sent to areas outside of the contiguous U.S., refer to the below chart.

Order Type	Shipping Rate
United States (Exceptions Apply)*	Free (for orders of $99 or more)
Alaska	$50
Hawaii	$50
Guam	$50
Mexico	$50
Puerto Rico	$50

Return and Refund Policy

If you are not completely satisfied with your purchase, you can return your eligible items by mail within 30 days of the original ship date or 7 days from the date on which you received the installation service. To confirm whether your item is returnable and exchangeable, check your invoice or email confirmation.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: hq@cuckoorental.com
By phone number: 888-700-0425

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a cancellation, please make sure that:

The Goods were purchased in the last 30 days
The Goods are in the original packaging (unopened)

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

If the product box has been opened, if the item has been installed, or if the item has unclaimed damages, a 20% open box fee will be applied. We'll automatically deduct the fee from your refund. A $50 restocking fee will be assessed on unopened box returns (per unit).

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

16610 Marquardt Ave, Cerritos, CA 90703

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

PRICE ADJUSTMENTS

We do not make price adjustments or offer price matching on previous purchases.

When discounted promo codes are offered, you MUST apply them to your cart to receive the respective discount. We do not offer post-purchase partial refunds of any amount if the desired promo code is not properly applied to your order before order placement. In such cases, we advise you to cancel the order and place a new order with the eligible promo code applied.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: hq@cuckoorental.com
By phone number: 8887000425

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