Air Purifier Support

Below you'll find some of the most common questions our customers have about using our products.
If you have any other questions, please feel free to email us at hq@cuckoorental.com

Air Purifier

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Need help from a CUCKOO expert with installation, filter replacement, after-sales support, and more?

Customer Service
Tel: (888) 700-0425
Email: hq@cuckoorental.com

Air Purifier FAQ

The rubber packaging around the motor may give off an odor during use. This is normal for newly purchase units and should disappear around 1 to 2 months of use. This is similar to the smell of new cars or electronics.
First, check if the power cord is properly plugged in. If your air purifier is not operating after a filter replacement, please check if the filters have been properly installed and the filter door is completely shut.
If your product is set to Sleep Mode, the motor will operate at the lowest level regardless of pollution levels. Set the product to Auto Mode.
If no pollution has been detected for a prolonged period of time, your air purifier will stop operating. If pollution is detected, the air purifier will begin operating automatically.
CUCKOO air purifiers are CA certified and have a verified coverage area. Refer to the coverage area before purchasing.
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Filter Replacement
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Filter Replacement Manual

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Filter Replacement Manual